Evil insurance company attempts to non-violently resolve traffic obstruction.
Noble police officers employ violence to prolong traffic obstruction.
Non-violent driver attempting to resolve traffic obstruction with said evil insurance company deemed threat by noble police officers and reduced to tears.
Evil insurance company provides baffling evidence that noble police officers capable of being complete dicks.
Okay, quips aside, here is my point: the issue was being resolved without the need for any sort of government interference. There are market mechanisms in place that recognize people break down and they need to have their vehicles moved. Everything was being taken care of. There was no need whatsoever for the government to interfere.
I don't care if this woman was batshit crazy or the rudest person alive. Her attitude is irrelevant because her interaction with the officer was not voluntary.
Should you yell at people with guns? Probably not. Actually, you should probably do what they ask.
Left to her own devices, this woman would have avoided the interaction with the officer altogether. She chose the non-violent option of yelling at her insurance company to get things resolved. Brilliant! The market bears these burdens with a smile and sympathy. The government makes people cry.